If you have great people skills, know how to speak confidently with others, are a critical thinker and have a passion for growth we want YOU.
Mon, Tue & Thur - 16-25hrs/wk (opportunity for growth)
Part-time (Mon 8 AM – 12PM & 2 - 6 PM, Tue & Thur 2 - 6 PM; occasional holidays)
Pay: $14.80-$18 Based on Skills & Experience
Role Overview:
As a Customer Service Representative (CSR), you will be the first point of contact for prospective and current clients. Your primary role will involve managing client communication, ensuring smooth scheduling, maintaining accurate records, and providing exceptional customer service. This position requires a friendly, organized, and self-motivated individual who enjoys interacting with people while working in a fast-paced environment.
Key Responsibilities:
Client Communication & Lead Management:
• Respond to client inquiries via phone, email, text, and social media.
• Handle incoming and outgoing calls, voicemails, and messages promptly.
• Follow up with leads and past consultations at predetermined intervals.
• Ensure proper client documentation, including contracts and invoices.
• Schedule consultations, evaluations, lessons, and Board & Train (BNT) check-ins/check-outs.
Customer Service & Relationship Building:
• Provide exceptional customer service to build lasting client relationships.
• Address customer concerns and escalate issues as needed.
• Maintain a professional, empathetic, and friendly approach in all client interactions.
Administrative & Record Management:
• Ensure client files are accurate and up-to-date.
• Maintain organized project and customer records, logs, and task sheets.
• Manage the Owner’s and Trainers’ task lists, ensuring timely task completion.
• Maintain a clean email inbox with properly filed communications.
Scheduling & Task Coordination:
• Coordinate appointments, consultations, and services based on staff availability.
• Assist with contract management, ensuring timely signatures and accurate pipeline tracking.
• Support scheduling adjustments, updates, and follow-ups to ensure smooth daily operations.
Work Arrangement & Agreements:
• 1099 Contractor: You are responsible for your own insurance, payroll deductions, and providing necessary equipment for the job.
• NDA Agreement: A Non-Disclosure Agreement is required upon hire (Note: We do not enforce non-competes).
Requirements:
Minimum Qualifications (The More You Check, the Higher You Rank):
• Must be 18 years of age or older.
• Competent, friendly, and outgoing.
• Enjoys talking to people and providing exceptional customer service.
• Available for in-person training (3-8 weeks based on experience and competency).
• Willing to be called in once a week (during scheduled hours) with advanced notice.
• Proven experience as a Customer Service Representative or in a similar role.
• Strong organizational skills with the ability to multitask and prioritize tasks.
• Proficient in data entry, proofreading, and document management.
• Familiarity with Google Workspace, Google Suites, and/or Microsoft Office.
Preferred (But Not Required – Will Train the Right Candidate):
• Strong sales skills (potential for commission in addition to base pay after the probationary period).
• Dog behavior/husbandry knowledge or experience.
• Familiarity with ADA law related to service dogs.
• Knowledge of HIPAA compliance as it applies to service dogs.
• Understanding of dog bite law concerning pets and personal protection dogs.
• Knowledge of office management systems and procedures.
Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.
Perks:
Primarily Remote Job with in-office training.
Discount on Verizon services
Discounts on E-Collar Technologies products
Some Holidays Off
FREE support with all personal dogs
Use of training equipment including but not limited to Cato Boards, Ruffwear Products and Dog Runner Treadmill