If you have great people skills, know how to speak confidently with others, are a critical thinker and have a passion for growth we want YOU.

  • Mon, Wed, Fri & Sat - 16hrs/wk Max (opportunity for growth)

  • Weekdays: 8-12pm & Weekend: 9-1pm

  • Pay: $14.80-$18 Based on Skills & Experience

  • Call leads: respond to social media, calls, voicemails, email and text

  • Follow up on past leads and consultations

  • Ensure complete notation in projects

  • Ensure complete and accurate customer files

  • Ensure pipeline accuracy

  • Ensure all contracts signed

  • Ensure all invoices paid on time

  • Schedule consultations, evaluations, lessons and BNT in & out

  • Client Follow Ups (Call, text and email at predetermined intervals)

  • Maintain Applicable Records, Logs and Task Sheets

Necessary Minimum Experience/ Skills: In Order of Importance (The more boxes you check, the higher on the list you go)

  • Must be 18 years of age +

  • Competent

  • Friendly & Outgoing: Likes to talk to people & enjoys following up with calls and messages with excellent customer service and care.

  • Available: Will come in for in person training 3-8 weeks based on experience and competency. The schedule is posted in the listing. Accepts the potential to be called in once a week (during scheduled shift hours) with advanced notice.

  • Proven experience as a Customer Service Representative or similar role

  • Strong organizational skills with the ability to multitask and prioritize tasks effectively

  • Proficient in data entry, proofreading, and document management

  • Familiarity with at least 1: Google Suites, Google Workspace and/ or Microsoft Office

  • 1099: you are responsible for your own insurance, payroll deductions, and providing the necessary equipment and support to complete the agreed upon work.

  • NDA: There will be a Non Disclosure Agreement in the new hire paperwork. We do not believe in non-competes.

You may not have these & that is ok. I will train the right person if you desire to grow:

  • Excellent sales skills (potential for commission in addition to base pay after the probationary period)

  • Dog Behavior/ Husbandry Knowledge/ Experience (Desired but not required)

  • Knowledge of ADA law pertaining to Service Dogs (Desired but not required)

  • Knowledge of HIPPA as it applies to Service Dogs (Desired but not required)

  • Knowledge of Dog Bite Law as it applies to Pets and Personal Protection Dogs (Desired but not required)

  • Knowledge of office management systems and procedures  

  • Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

Perks:

  • Primarily Remote Job with in-office training.

  • Discount on Verizon services

  • Discounts on E-Collar Technologies products

  • Some Holidays Off

  • FREE support with all personal dogs

  • Use of training equipment including but not limited to Cato Boards, Ruffwear Products and Dog Runner Treadmill

Customer Service Representative | Remote

To apply please send your resume and cover letter to Office@bythedog.com. For the subject line of your email please write, “Your New CSR (First & Last Name)”. In your cover letter please explain your reason for interest in this position with this company, how you will add value to By The Dog and what sets you apart to do that when compared to your peers. Sell me You as the best/ only reasonable option.